Customer Premises Hygiene Procedures – COVID
WE WOULD LIKE TO REASSURE ALL OF OUR CLIENTS THAT WE WILL DO ALL IN OUR POWER TO OFFER CONTINUITY OF SERVICE, PROTECT ALL MEMBERS OF OUR COMMUNITY THAT WE HAVE CONTACT WITH AND WE WILL MANAGE, REDUCE AND MITIGATE RISK, WHETHER RELATED TO COVID 19 OR STAIRLIFT PROVISION.
WE ARE FULLY AWARE THAT OUR CLIENTS’ STAIRLIFTS ARE A CRITICAL PART OF THEIR DAY TO DAY EXISTANCE AND WE WILL STRIVE TO MAINTAIN OUR HIGH ETHICS AND STANDARDS OF CUSTOMER SERVICE AT ALL TIMES.
In line with the UK Governmental guidance on COVID 19/Coronavirus, the general demographic of the vast majority of ESSW’s client base is in the “At-Risk group” with regards to COVID-19. It is a reasonable assumption that the majority of stairlift users are over 70 and/or have underlying health issues, often related to or including respiratory conditions.
With this in mind, we now have a strict on-site hygiene regime to limit potential for cross contamination and infection.
First and foremost, we wish to reassure our clients that any member of the ESSW team who exhibits any of the prescribed symptoms as set out in the governmental guidance will self-isolate with their entire family/household group for a minimum of fourteen days. We are checking temperatures on a regular basis and will not compromise where an infection is suspected. As such we would also ask our clients to surrender information where they feel an infection is possible/probable.
If a contractual breakdown attendance is required under a stairlift rental agreement or existing warranty and an engineer is not currently available through a self-isolation scenario, we have several trusted, external sub-contractors in place to ensure continuity of service.
At present we are currently honouring our policy of breakdown attendance within 24 hours of its initial report – if circumstances change and we no longer feel able to commit to these timescales, any changes will be confirmed via our website and social media platforms.