Reviews

Wonderful service from the minute I made  the phone call on a Friday afternoon until the completion of the installation.
I can not speak highly enough of this company. Andy was polite, friendly, professional. He was caring and understood the situation and was fantastic at his job.
The equipment that has been installed for rental is fantastic. Thank you so much

Can highly recommend express stairlifts excellent service from start to finish. Nothing was too much trouble and very quick installation. Thank you Andrew and David.

Absolutely fantastic service from Andrew today.  Went above and beyond our routine service to fix our stairlifts intermittent fault.  We have now found our local annual servicers which is great.  Top job and highly recommended company.

Brilliant.  Really fat instalment by Andrew, who was understanding, knowledgeable, quiet and efficient.  We’d recommend them to anyone.  It’s changed my life.  Thank you.

Fast service Andrew was brilliant can't recommend highly enough

How can having a stairlift be a happy event Mine was from start to finished. From the moment I made the phone call on Tuesday, by Wednesday evening I was whizzing up and down the stairs. Thank Andrew.

Andrew came and measured on monday and the stair lift was fitted on thursday. Excellent service from a local company.  It stood out how they cared about my father in laws needs and safety. Would highly recommend this company.

I called the company today, how friendly and helpful on the phone, i needed a new battery for my stair lift , came out within an hour, the gentleman was very nice and helpful, explained everything he was doing, i would recommend this company to anybody who needs a stair lift or has any problems with theres i will never go with anybody else, thank you so much 😊😊

I couldn’t speak more highly of this company. I contacted them for a quote, and ended being completely impressed by the knowledge, friendliness and professionalism. This combined with an exceptional price was enough for me to go ahead with the deal. They came out that week and installed the stairlift, in a very neat and professional manor. I highly recommend this company to anyone seeking a stairlift.

Andrew is exceptionally professional and knowledgeable. The stair lift installation was booked in quickly, arrived on time and efficiently installed with zero mess.  Andrew was very friendly, patient and kind to my Dad to ensure he fully understood the lift, which is easy to use.  Extremely happy with the new stair lift, which was at a competitive price, would highly recommend.  Thank you x

Quick response to my initial enquiry for rental of a lift for an awkward staircase with two turns. Dave came the next day to do the survey and decide on what was possible and a week later Andrew was here fitting it! Smooth process, reasonable cost, good instruction and demonstration plus excellent service all round. Just hope mum appreciates it……. Highly recommended.

My grateful thanks to this most efficient of companies. From my first enquiry to the stairlift being fitted was only 5 days! Very professional firm cannot recommend them highly enough. You have given me a new lease of life. Thank you Andrew, Dave and Paul.

Outstanding from start to finish - advice, installation etc. Andrew was superb and I would recommend him and this company without reservation.

Excellent service. Thankyou so much.

We are very thankful that we chose Express Stairlifts Southwest to install our Handicare stairlift. The whole experience has been very professional and took less than a week. The installation itself took less than two and half hours and everything left clean and tidy. It is straightforward to use and is just what we wanted. Everything was explained clearly and at no time was any pressure on us to make a choice. Highly recommend them.
Mr and Mrs E. Campos

Everything about this service was excellent. From the rapidity of the installation to the communication and professionalism throughout. Unfortunately, during the installation my mum had a nasty fall and Andrew was fantastic help in the emergency, going well above and beyond what could be expected. He also managed to complete the installation around the ambulance crew to enable getting my mum down the stairs. I cannot recommend this company highly enough. Many thanks.

Excellent and friendly professional service from first contact.    Contacted after reading previous reviews on behalf of my 90 year old father.      I wanted a local company and the service has been great from Andrew and his team.     No hard sell or pushing and always kept me updated through the process.    Even sorted out the removal of an old gas fire that was in the way to install the lift.    The gas fitters  were very thorough and friendly.    Once that was done the stair lift was fitted promptly and is now working well.    Operating instructions clearly explained.    I was amazed at the risk assessments and care taken over safety.    Now its a case of getting my father to get used to using it !    Thanks Andrew and team.

A brilliant service, with efficiency and integrity, Iand my wife are very impressed, difinately five stat.

Highly recommended. Professional service, very fast (installation within a couple of days), polite, helpful and an excellent price. Wouldn't hesitate to use Andrew again. If you need a stairlift don't bother looking anywhere else. Neil (installation in Yelverton, Devon)

Andrew was knowledgeable, friendly and very empathetic to my elderly parents.  He is only one call away if there is a problem and he gave my parents a great price and will not rip you off.  Can't recommend his company enough.

An exceptional job. Arrived on time, the fitters were very professional and explained everything. The stair lift is easy to use . Everything was left clean and tidy. Thank you.

Well, from the first call from the lovely David to the wonderful installation by the more than wonderful Paul, I have been so very impressed with superb service. Paul worked so quietly and quickly too ! He didn't leave until he was sure that I could use it fully, watching me going up & down & pointing out everything, You all need much more than the FIVE STARS, more like 105 ! Thank you so very much for making my life a much easier one. You are A fantastic company and I can't thank you enough.

Andrew was a cheerful land professional installer, attentive and knowledgeable.
Our old chair rail was a nightmare to remove ; however he persisted with the task and over came the problem.
The quality of workmanship and product are excellent .
Price is extremely good too.
Well below other companies.
Can’t recommend this company enough...... thanks Andy.

We cannot recommend this company enough!  They have been so helpful, explaining why and what we required in a stair lift to make my mother's return home possible.  The installation was flawless and the price much lower than any other local supplier in Devon & Cornwall.  Thank you!

Excellent fast service from start to finish, couldn't be better.

Excellent service  phone up on Tuesday  fitted  on Thursday  now father in law can get back up the stairs who is nearly 80years very Professional sevice lovely staff thanks alot u guys

Massive thank you to Andrew and the team for the reactive response, from the initial enquiry to fitting the stairlift within a week. Amazing team, trustworthy, genuine, friendly - highly recommend. Can’t catch Granny fast enough now she is zooming up the stairs!  Thanks for all your help.

Excellent service from Andrew. He has saved a lot of time and money with the replacement battery on my stairlift. Thoroughly recommended.

GREAT staff really helpful and friendly who really care about their clients. You couldn’t ask for nicer people who you really can trust. Don’t go anywhere else :)

I have had such a fantastic experience with Express Stairlifts South West. David came round to survey and measure up as I have a deep and curved staircase. He was very helpful and professional and answered every question I had. The installation was much sooner than anticipated and the amazing Paul came to fit and install it. He was superb. Very tidy, respectful, profession and personable. All I can say is this stairlift has made me a very happy woman and I have my independence back finally, after all these months. Thank you so much to you both David and Paul, you don’t know how much this means to me. I am happy beyond belief. Larraine.

Excellent service from start to finish, no pressure to buy. Andrew was professional courteous and friendly took time to explain things. All sorted and fitted within 3 days no rush for payment. Stairlift has been brilliant Dad and Mum are delighted. Highly recommended.

Excellent prompt response from initial contact. My father has received a personal and professional service and I feel comfortable knowing that the installation is a job well done with an excellent product and a courteous and reliable back up service for any time it is needed! Thank you.

My mum had recently returned home after a spell in hospital but found that she could no longer climb the stairs and risked being confined to the ground floor. A call to Express Stair Lifts meant they were round to measure the same afternoon and after some juggling were able to install the lift the following day. All the guys were friendly and extremely helpful and mum is really pleased. So far excellent service and they deserve the five stars.

From Monday to Thursday what a service, every consideration to keeping everyone safe.The installation was efficient and really professionally undertaken.Thanks guys Barbara is flying high now😄 …

Rang Andrew late yesterday afternoon and within 24 hrs we had been fitted with an excellent new stairlift, instructions explained fully. Very impressed with his methods of social distancing etc during this uncertain time, and his customer service has been second to none. Really grateful for the amazing service to help get my Grandfer home quicker

Amazing service from first contact, survey and fitting. Friendly and very helpful advice given before choosing  a new stairlift which has made a big difference to my life.

Great service with lots of helpful advice and very friendly would highly recommend

Well what can I say except fantastic service all round 😁 Mum needed a stairlift after an operation, Express Stairlifts were recommended to us & they were brilliant, they fitted stairlift promptly & even brought one the right colour to match her room. Its compact & easy to use & installer did not leave until he was happy that Mum could operate it properly & safely. Many thanks Andy & Andrew, for your first class service.

Called David on behalf of my elderly aunt.
Once supplied with the displayed error code, David arranged for Andrew to visit within the hour with new batteries.
Unfortunately it was more complex than first thought, but that did not deter Andrew, who suggested the whole seat assembly be swapped out with a newer reconditioned one.
He popped back to the workshop and within 30 minutes had returned. Fitted recon unit, adjusted and tested. One very happy auntie.
I cannot praise this company highly enough. Superb and friendly service from start to finish and would definitely recommend this company. Thankyou David and Andrew.
Best regards
Phil

Just to say how pleased we with our new stair lift. It was not an easy installation as we have a dog leg staircase, which Andrew fitted expertly , our son is disabled due to a brain tumour and it will make his stays with us so much easier. Thank you Andrew, we would recommend you to anyone, a true professional. X

Exceptional service, professionalism, speed of service, attention to detail, compassion, putting the customers needs first. I cannot recommend this company and Andrew highly enough. Thank you so much for making such a difference at such a difficult time.

They went above and beyond to help us. Will be using them for all our servicing and upkeep o four lift if this is the level of service they offer. Many thanks again.

Brilliant service from Andrew. Very polite and professional. Thank you very much.

Thankyou Andrew for fitting my dads stairlift just 3 days from first calling you to it being installed very professional and friendly .

Speedy service. Sensitive and respectful approach to an eldetly customer. All round an excellent experience.

Amazing service from wonderfully kind people. Stair lift installed within 48 hours for my Dad. Would not hesitate to recommend this company
Jeanette

Would highly recommend Andrew and his team. Professional and friendly service, excellent stairlift, and my parents are so pleased to have more mobility in their own home.

We are in our late 70s and remember the kind of service we used to get many years ago. we were very happy to be able to say that the complete service we received has been excellent and reminded us of the good service we got years ago. The instalation was painless and the instruction given by the engineer was excellent. The whole process has been a wonderful experience dealing with very nice people. Colin and Valerie Bow Duporth St. Austell Cornwall.

Excellent and very professional service.  Andrew provided my Dad with total reassurance about the purchasing arrangement for the stair lift.  The stair lift was installed within just a couple of days of Dad making a decision and Andrew was very patient when explaining to Dad how to safely use the lift.  Dad now says getting the lift is one of the best things he has done.  We greatly recommend Express Staiflifts.  Thank you.

Brilliant, Fast, Clean service
Absolutely brilliant, Called Monday and they came and fitted my dads stairlift today (Wednesday) Dad is well chuffed.
Thank you so much for putting our minds at ease.
FANTASTIC JOB

Excellent and very fast response for Quote and Installation.  Modular design meant that design could be adapted at my home for my staircase..Many thanks to David and Paul.

This company provides a superb service for a very reasonable price. A lift was needed for my mother in law after being discharged from hospital. A reconditioned stairlift was fitted and up and running within 4 days of my having contacted them. The staircase was curved but this was not an issue for the modular lift fitted. All work was carried out with care and patience. The owner of the business - Andrew - coud not have been more helpful. The after sales service is equally excellent with a very rapid response to any problems encountered. I would really recommend this company to anyone needing a stairlift in Cornwall.

Probably one of the best companies I have ever dealt with. Reliable, empathetic and professional. Nothing is too much trouble ever. Mike and Andrew have both been out to do repairs and they are both top blokes. Highly recommended. This is what companies should aspire to be like.

A very big thank you to Express Stairlifts for an excellent service from start to finish. Our engineer Paul was extremely efficient and helpful .

Exceptional service, professionalism, speed of service, attention to detail, compassion, putting the customers needs first. I cannot recommend this company and Andrew highly enough. Thank you so much for making such a difference at such a difficult time.

Called on Monday, installed on Tuesday, couldn't ask for more.

We have been extremely pleased with the service provided by Andrew before, during and after intallation of a much needed stair lift. Andrew was very patient with my mum who didn't really want one, however she soon realised that this was the best piece of equipment she had to aid her mobility. The compassion shown by Andrew was sincere and very much apprecited so thank you Andrew.

Having received excellent and friendly service during the purchase and installation of my new Handicare stairlift, I would definitely recommend this company.

Excellent prompt response from initial contact. My father has received a personal and professional service and I feel comfortable knowing that the installation is a job well done with an excellent product and a courteous and reliable back up service for any time it is needed! Thank you.

Thanks Andrew for helping me out so quickly and efficiently to provide Mum with a stairlift. Only have good things to say about this company... If you need a stairlift this is where to go!!

Our stair lift had been troublesome for years. We were going to replace it but on the advice of Andrew at Express, we had a service and overhaul instead which was obviously considerably cheaper - they weren't simply trying to sell us a new lift. I am pleased to say that we have had no problems since and the lift is going strong

I called Express Stairlifts to fix a broken chair lift, I had not used them before.They were with me in a few hours.The engineer was courteous polite and very professional, I felt great confidence in him to do a good job, which he did. He showed great empathy towards disabled people. He explained exactly what was wrong in language I understood. Offering advice I needed which I have taken, without being in any way pushy. He was very quick, not wasting time important as to keeping the cost down. I was so pleased with the bill it was amazing, so much cheaper than many companies. I would not hesitate to recommend this company to anyone.They work in excellence, refreshing to see that there are still those that do value the customer. I can write nothing negative and will use them in the future.

Fast service Andrew was brilliant - can't recommend highly enough